By Bopanna Ballachanda, Harvey Abrams, James W. Hall III, Vinaya Manchaiah, Derek Minihane, Samantha Kleindienst Robler, and De Wet Swanepoel

This article is a part of the July/August 2020, Volume 32, Number 4, Audiology Today issue.

Health-care providers are scrambling to keep up with the demand for telehealth services as the coronavirus (COVID-19) pandemic sweeps across the nation and world. Many are seeing unexpected benefits in the shift to connected health—and hoping the momentum continues after the emergency is over.

Similarly, audiologists are also looking for ways to reach their patients for regular check-ups, follow-up care, and other unexpected urgencies that need attention. The answer to current social distancing can be addressed by adopting tele-audiology. The concept of tele-audiology is not new. It has been applied by many agencies and practices in developing countries to help the unserved and underserved populations and to overcome the shortage of audiologists.

The scope of this article is to examine the opportunity tele-audiology can provide to clinical challenges associated with social distancing. Content experts in different areas of audiology share how tele-audiology services are laying the groundwork for “the new normal.” We will review the following:

  1. Identification and diagnostic assessment of hearing disorders.
  2. Intervention for hearing loss and related disorders, including hearing aid dispensing and post-fitting care, cochlear implant post-fitting care, auditory training, and tinnitus management.

The tele-audiology delivery model can be grouped into two categories. The first model is applied with a satellite clinic or a physical location away from the main clinic. The second model exclusively relies on mobile technology outside of the clinic.

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